Shipping & Return

Returns Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the offending provision in our Returns Policy will be deemed inapplicable.


BG Distributors as the online distributor for Winc Design Ltd. is committed to your happiness. We want you to be as pleased with your purchase as we are, in serving you.

To be eligible for a refund, goods must be returned in a re-saleable condition i.e. the product must be unused and in the same condition that you received it with the packaging & seal intact. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items. The return request will have to be raised within 10 days of your order delivery date.

To raise the request for returns, feel free to drop us an email at or call us at +917596048000 to raise the return request. To complete your refund, we require a supporting proof for the condition of the product it was received in (in case product was damaged).


Once your returned item is received and inspected, we will send you an email to notify you about the approval or rejection of your refund. Post quality inspection, your refund will be processed within 3 business days to your original mode of payment or to the account details shared

Shipping charges (if any) are non-refundable. Exceptions will be made in cases of grievance related to damaged products or incorrect shipping

Points to be noted –

  • All items to be returned must be unused and in their original condition with all original packaging intact and should not be broken or tampered with
  • Any damage caused due to neglect; improper usage will not eligible for refund
  • All quantities of same SKU to be returned
  • No exchange requests will be entertained
  • No replacements/refunds will be entertained for any technical damage in product. Charlie Banana India will be happy to connect you with the brand support team but holds no liability for any such cases.
Late or missing refunds

To check the status of your refund, please check the order status in your order history on our website. Feel free to reach to our customer care for any more help.

Charlie Banana India holds no liability for any 3rd party promotions and rights to refund/ replace will remain with Charlie Banana India.

Other queries

For all other queries feel free to connect with our customer care.
Email Id –
Customer Care number – +917596048000
Timings - Monday to Saturday - 10:00 am to 07:00 pm

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